Privacy Policy

Your privacy matters to us. This policy explains how we collect, use, and protect your personal information on our platform.

At Timado, we're committed to protecting your privacy and ensuring transparency about how we handle your personal data. This privacy policy describes our practices concerning the collection, use, storage, and sharing of information when you use our career development platform focused on real estate marketing education.

Information We Collect

We collect several types of information to provide and improve our services:

Personal Information

Name, email address, and contact details when you register
Professional background and career development goals
Payment information for course purchases and subscriptions
Educational progress and completion certificates
Profile photos and professional information you choose to share

Usage Information

Course completion rates and learning progress
Time spent on different platform sections
Search queries and content preferences
Device information and browser specifications
IP addresses and location data for service optimization

We collect this information through direct input from users, automated tracking systems, and legitimate third-party sources when necessary for service delivery.

How We Use Your Information

Your information helps us deliver personalized learning experiences and maintain platform quality:

Educational Services: Tracking progress, issuing certificates, and recommending relevant courses based on your career goals
Platform Improvement: Analyzing usage patterns to enhance course content and user interface design
Communication: Sending course updates, new program announcements, and important platform notifications
Customer Support: Responding to inquiries and resolving technical or educational assistance requests
Security: Preventing fraud, unauthorized access, and maintaining data integrity across our systems
Marketing: Sharing information about new courses and features that align with your professional development interests

We process your data based on legitimate business interests, contractual obligations, and explicit consent where required by law. Our marketing communications always include opt-out options.

Data Sharing and Third Parties

We share information only when necessary for service delivery and never sell personal data to third parties:

Service Providers

We work with trusted partners who help us operate our platform, including payment processors, cloud storage providers, and email service platforms. These partners are contractually bound to protect your data and use it only for specified purposes.

Legal Requirements

We may disclose information when required by law, court orders, or government requests. We also reserve the right to share data to protect our rights, prevent fraud, or ensure user safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred to new ownership. We'll notify users of any such changes and ensure continued protection under this privacy policy.

We conduct regular audits of our data sharing practices and maintain strict controls over third-party access to ensure your information remains secure.

Your Privacy Rights

You have significant control over your personal information and how we use it:

Access Rights: Request a copy of all personal information we hold about you, including usage data and account history
Correction Rights: Update or correct any inaccurate personal information in your profile or account settings
Deletion Rights: Request complete removal of your account and associated data, subject to legal retention requirements
Portability Rights: Receive your data in a machine-readable format for transfer to other services
Objection Rights: Opt out of marketing communications and certain data processing activities
Restriction Rights: Limit how we use your information while maintaining your account access

To exercise these rights, contact our privacy team at help@commonhzjk.world. We respond to requests within 30 days and provide clear explanations of any limitations based on legal or technical requirements.

Account Controls

Your account settings include privacy controls for profile visibility, communication preferences, and data sharing options. You can modify these settings at any time through your dashboard.

Data Security and Protection

We implement comprehensive security measures to protect your information from unauthorized access, alteration, or disclosure:

Technical Safeguards

SSL encryption for all data transmission between your device and our servers
Advanced firewall protection and intrusion detection systems
Regular security audits and vulnerability assessments by third-party experts
Multi-factor authentication options for enhanced account protection
Encrypted database storage with access controls and audit logging

Operational Security

Our team follows strict data handling procedures, including background checks for personnel with data access, regular security training, and incident response protocols. We maintain detailed logs of system access and conduct quarterly reviews of security practices.

While we implement robust security measures, no system is completely immune to threats. We encourage users to maintain strong passwords and report suspicious account activity immediately.

Data Retention and Deletion

We retain your information only as long as necessary for service delivery and legal compliance:

Retention Periods

Account Information: Retained while your account remains active, plus 2 years after account closure
Course Progress: Maintained for 5 years to support certificate verification and career development tracking
Payment Records: Kept for 7 years to comply with financial regulations and tax requirements
Support Communications: Stored for 3 years to maintain service quality and resolve ongoing issues
Marketing Data: Deleted immediately upon unsubscribe request or account closure

Deletion Process

When retention periods expire or you request deletion, we permanently remove data from active systems within 90 days. Backup systems are purged within 12 months. Some information may be retained longer if required by legal obligations or legitimate business needs.

You can request immediate deletion of specific data types or your entire account through your privacy settings or by contacting our support team directly.

International Data Transfers

As a platform serving users globally, we may transfer your data across international borders to provide our services:

Transfer Safeguards

All international data transfers are protected by appropriate safeguards, including Standard Contractual Clauses approved by relevant authorities, adequacy decisions, and binding corporate rules. Our service providers must demonstrate equivalent levels of data protection regardless of location.

Data Processing Locations

Your information may be processed in servers located in the European Union, United States, and other countries where our service providers operate. We maintain current documentation of all processing locations and regularly review transfer mechanisms for compliance.

If you have concerns about international transfers, you can contact us to understand specific safeguards applied to your data or request limitations on transfer locations where technically feasible.

Cookies and Tracking Technologies

We use various technologies to enhance your experience and understand platform usage:

Cookie Types

Essential Cookies: Required for basic platform functionality, login sessions, and security features
Performance Cookies: Help us understand user behavior and improve platform performance
Functionality Cookies: Remember your preferences and personalize your learning experience
Analytics Cookies: Provide insights into course effectiveness and user engagement patterns

Managing Cookies

You can control cookie settings through your browser preferences or our cookie preference center. Disabling certain cookies may limit platform functionality, but essential features will continue to work.

We also use web beacons and similar technologies in emails to track delivery and engagement. You can opt out of tracking by disabling images in your email client or updating your communication preferences.

Children's Privacy

Our platform is designed for adult professionals and we do not knowingly collect information from individuals under 16 years of age:

Age Verification

During registration, we ask users to confirm they meet minimum age requirements. If we discover that we have collected information from someone under 16, we will delete that information promptly and terminate the associated account.

Parental Rights

Parents or guardians who believe their child has provided information to our platform can contact us immediately. We will investigate and take appropriate action, including account deletion and information removal.

Our marketing materials and course content are specifically tailored for working professionals and those seeking career advancement in real estate marketing.

Policy Updates and Notifications

We may update this privacy policy to reflect changes in our practices, services, or legal requirements:

Change Notification Process

Material changes will be communicated via email and platform notifications
Minor updates will be posted on this page with updated revision dates
Significant changes may require your explicit consent before taking effect
You'll have the opportunity to review changes before they impact your account

Your Options

If you disagree with policy updates, you can modify your privacy settings, restrict data processing, or close your account before changes take effect. We'll provide clear instructions for exercising these options.

We recommend reviewing this policy periodically to stay informed about how we protect your information and any new features that affect privacy.

Privacy Questions?

Our privacy team is here to help with any questions or concerns about your data protection.

Contact Information:
Email: help@commonhzjk.world
Address: Academician Efremova street, 21, Kyiv, 03179
Phone: +380956438156

This privacy policy was last updated on January 15, 2025